Terms & Conditions
1. Booking and Appointments
All appointments must be confirmed by Lucy-Mae before they are finalised. You will receive confirmation once your booking has been reviewed and accepted.
Please arrive on time for your appointment. If you are running more than 15 minutes late, your appointment may need to be shortened or rescheduled to avoid disrupting other clients.
Appointments are for the services booked only. Additional treatments may not be possible on the day if they have not been pre-booked.
2. Cancellations, Changes and Deposits
If you need to cancel or reschedule your appointment, please give at least 24 hours notice.
Cancellations made with less than 24 hours notice may result in a charge for full amount of the service amount.
No-shows (failing to attend without notice) will be charged the full service amount and may affect your ability to book future appointments.
To cancel or reschedule, please contact Lucy-Mae directly as soon as possible.
Please note that all deposits are non-refundable.
3. Fixes and Repairs
If you experience any issues with your nails, please contact Lucy-Mae as soon as possible.
Fixes relating to the original service are offered free of charge for up to 7 days after your appointment.
After 4 days, any repairs or fixes will be chargeable, as nails are subject to normal wear, tear and lifestyle factors.
4. Payment
Payment is due at the end of your appointment.
We accept cash and card payments.
Please note that all services must be paid for on the day.
5. Home Salon Guidelines
Nails by LMC operates from a home salon. Please respect the residential setting and neighbours.
The exact address will be provided upon booking confirmation.
Please do not bring additional guests unless previously arranged.
Children cannot be accommodated during appointments unless specifically agreed in advance.
5. Health and Safety
Please inform Lucy-Mae of any allergies, skin conditions, or health concerns before your treatment begins.
If you have any infections or contagious conditions affecting your nails or skin, please reschedule your appointment.
Nails by LMC maintains high hygiene standards. All tools are sanitised between clients.
6. Service Standards
While every effort is made to achieve your desired results, outcomes may vary based on individual nail condition and aftercare.
Please follow all aftercare advice provided to maintain your nails between appointments.
Any concerns about your service should be raised within 48 hours of your appointment.
7. Your Information
Your personal information is collected solely for booking purposes and managing your appointments.
We will only contact you regarding your appointments and services.
Your information will never be shared with third parties without your consent.
You can request to see or delete your information at any time by contacting Lucy-Mae.
8. General Terms
These terms apply to all services provided by Nails by LMC.
We reserve the right to refuse service to anyone who is abusive, disrespectful, or fails to comply with these terms.
These terms may be updated from time to time. The current version will always be available during booking.
By booking an appointment, you confirm that you have read, understood and agree to these terms.